![]() In CircuitStudio PCB, if you accidentally used PC instead of C to place a component, the component will be placed, then the dialog would popup again, so after you've closed that, a Pad will be on the cursor to place the pad. So if you do this by accident, press Esc twice or more to get out of the commands and then press C to place the part on your schematic. ![]() So if you accidentally used PP in CircuitStudio schematic, it will place a port twice, and you'd need to hit Esc (or right click the mouse) to exit the second P command, before returning to the first P command to place the port. CircuitStudio and Altium Designer allow multiple commands, so that another command can be done without having to quit the first. I couldn't locate you in our system so please let me know via PM if you'd like me to investigate further. Altium Support wouldn't normally have the facility to extend your trial for CircuitStudio, however Element14 can arrange this so it's best to request directly via Element14. CircuitStudio support is via Element14, however *some* licensing issues or issues with Vault sign in may require them to involve Altium to solve, but normally this would be via Element14 rather than Altium directly, to avoid these sorts of communication problems. Hi all, sorry to hear about your experience and thank you for the feedback and advice. I would really like someone from Altium to reply to this and have a open and constructive discussion about these issues. I have never been a person who would dismiss a product on reviews alone especially if those reviews came from the internet but in this instance, the negativity that i encountered about CS seems to be well founded. When you look into much greater depth of situations like this, you find that most of the time this is not a isolated instance and the culture has become endemic within your organisation. With a very small amount of costs and effort, you are in a position where you could capture a much bigger portion of the market but it is instances like this that are loosing you sales and thus customers are not upgrading to your top tier product. If you want customers to upgrade to Altium Designer as i am sure that CS was introduced as a teaser for this very reason, promote it. The publications that i read all have adverts from Altium but few mention Circuit Studio. Do you run training courses? I don't know because i cant find any information, again, support your product or if the information is out there, make it easy to find. 4) Your help guides and training material is woefully lacking. Even though i love this site, i should not have to come here to sort problems out. Nobody and i mean NOBODY likes to be ignored 3) Support your product. I know a couple of Altium people look at these threads so i am going to give you some advise 1) If you send out an email directly after a customer had downloaded one of your products, ensure that the person can at least help if the customer has a problem as the footer on the email is telling me that the person whom sent the email is from Tech Support and then emails me back saying "i cant help you, i will get Tech Support to contact you" 2) Reply to emails. I emailed Altium and asked for an extension of the trial explaining the initial problems and again, nothing, not a bloody thing. My trial duly ended and the software was shut down. By this time, i only had a couple of weeks to run on my trial and because of work and international travel, it was hard for me to properly get a hang of things. Did i get contacted by Altium, did i hell as like it was a member here that solved the problem in a couple of easy steps. He copied me in on the emails and it clearly explained the problem. Got to speak to a bloke there but he was unable to solve the problem after being on the phone for 20 minutes and he told me he would raise an E ticket. I had some issues at the start and after several emails to Altium directly, nothing, no replies, even after being contacted by their own tech team.
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